We are sure you will love our range of Intuisse products. However, if you are unhappy with your purchase, you may request a credit or refund within 14 days from the date you receive your order. Please contact us at firstname.lastname@example.org. If you do not wish to accept a credit, we’ll process the refund against the card or account (such as PayPal) which you used to pay for your order (excluding premium delivery costs). Refund processing period is subject to the terms and conditions of your credit card issuer or PayPal.